ConnectWise outage, March 2026: Support Case Submissions Currently Unavailable in Axcient Portal
ConnectWise is reporting an incident: Support Case Submissions Currently Unavailable in Axcient Portal. It is still open.
!Major outage
From ConnectWise's official status page, in their words.
What happened
- Started
- Status
- resolved
- Duration
- 245 days so far
- Impact
- not stated
- Affected
- x360Cloud, x360Portal, x360Recover, x360Sync
Why it happened
ConnectWise has not given a cause yet. We never guess one.
Timeline
Newest first. From ConnectWise's official status page, in their words.
- resolved
The backend performance issue affecting support case submissions in the Axcient portal has been fully resolved. Partners can now submit new product support cases through the portal without interruption. Support response times have returned to normal, and all services are operating as expected.
What this means for a business
- Do not turn off two-factor or password tools to get around it.
- Use the recovery codes you printed when you set it up.
- If staff cannot sign in, wait for the vendor rather than resetting everyone's passwords.
The full guide: what to do when a service you rely on is down
Other ConnectWise incidents
- Help Desk Services – Email Delivery Disruption, open, identified
- Investigating - x360Recover - Replibit Vaults, open, monitoring
- x360 Recover File Browser Degredation, open, identified
- Investigating - ScreenConnect Cloud Outages In Canada Region, open, monitoring
- ConnectWise Cloud Backup Issue Investigation, open, identified
Hear about the next ConnectWise incident as it starts
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