Clover outage, May 2025: Modifiers are appearing as "unavailable" on the Web Dashboard and on device

Clover reported and resolved an incident: Modifiers are appearing as "unavailable" on the Web Dashboard and on device. It lasted 4.3 hours.

Resolved

From Clover's official status page, in their words.

What happened

Started
Resolved
Duration
4.3 hours
Impact
minor
Affected
Dashboard

Why it happened

Clover has not given a cause in its updates. We never guess one.

This incident on the Clover status page

Timeline

Newest first. From Clover's official status page, in their words.

  1. resolved

    The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

  2. identified

    We are continuing to work on a fix for this issue.

  3. identified

    We are continuing to investigate this issue.

  4. investigating

    We are currently investigating an issue where modifiers are appearing as "unavailable" on the Web Dashboard and merchant devices. As a result, employees may not see modifier options when placing orders. Merchants can manually restore affected modifiers by re-enabling them in the Inventory > Items section of the Dashboard or on device. We appreciate your patience and will provide updates as we work to resolve this issue.

What this means for a business (and what to check now)

  • Retry anything that failed during the 4.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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