Clover outage, October 2025: Investigating delays with 2FA Codes and SMS Receipts
Clover reported and resolved an incident: Investigating delays with 2FA Codes and SMS Receipts. It lasted 6.4 hours.
OKResolved
From Clover's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 6.4 hours
- Impact
- minor
- Affected
- Dashboard, Dashboard
Why it happened
Clover has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Clover's official status page, in their words.
- resolved
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
- identified
Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. Thanks for your patience.
- identified
Clover merchants might continue to experience issues with Twilio's SMS/texting service. As a result, merchants who have enabled multi-factor authentication may have difficulty accessing their Clover dashboard, receiving texts, and delivering text promotions. We are working with Twilio and will share an update soon. Thank you for your patience.
- investigating
Please note that due to an ongoing issue with our multi-factor authentication provider, you may have issues accessing the Clover dashboard. We are actively monitoring their recovery and will send an update soon. Thanks for your patience.
What this means for a business (and what to check now)
- Retry anything that failed during the 6.4 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Clover incidents
- Clover reports a partial outage, open, identified
- Clover is experiencing an issue impacting Ecommerce products, resolved after 2.8 hours
- [NA] Clover experiencing issues with the Customer Engagement Apps, resolved after 1.4 hours
- [NA]Web dashboard login issues for a small subset of merchants on Safari Browsers, resolved after 28 minutes
- Clover in EMEA is experiencing an issue, resolved after 3.3 hours
Hear about the next Clover incident as it starts
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