Clover outage, June 2025: Investigating delays with 2FA Codes and SMS Receipts

Clover reported and resolved an incident: Investigating delays with 2FA Codes and SMS Receipts. It lasted 7.6 hours.

Resolved

From Clover's official status page, in their words.

What happened

Started
Resolved
Duration
7.6 hours
Impact
minor
Affected
Dashboard

Why it happened

Clover has not given a cause in its updates. We never guess one.

This incident on the Clover status page

Timeline

Newest first. From Clover's official status page, in their words.

  1. resolved

    The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

  2. investigating

    We're currently investigating an issue affecting some merchants who are experiencing delays in receiving Two-Factor Authentication (2FA) codes. This is causing codes to expire before they can be entered, preventing a successful login. We're also aware of reports regarding delays in the delivery of SMS receipts. Our engineering team is actively working with the third-party vendor (Twillio) for them to implement a resolution as quickly as possible. We understand the impact this has on your operations and appreciate your patience. We will provide updates as more information becomes available.

What this means for a business (and what to check now)

  • Retry anything that failed during the 7.6 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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