Clio outage, September 2026: Connection with Intuit Quickbooks

Clio reported and resolved an incident: Connection with Intuit Quickbooks. It lasted 1 minute.

Resolved

From Clio's official status page, in their words.

What happened

Started
Resolved
Duration
1 minute
Impact
minor
  1. Investigating
  2. Identifiednot posted
  3. Monitoringnot posted
  4. Resolved

Why it happened

Clio has not given a cause in its updates. We never guess one.

How it was resolved

This incident is now resolved. Our connection with Intuit QuickBooks was unavailable, which meant QuickBooks Online syncs from Clio Manage were delayed or did not complete for customers in the US and Canada. The resulting backlog of queued work also delayed some other background processing in Clio Manage. We limited the affected sync while the backlog cleared, then restored it once processing had caught up. The connection has been operating normally since, and queued work has been resent automatically. We are reviewing how this integration fails so that a future interruption is isolated to the affected features rather than delaying other background work. We apologize for the disruption.

Clio's closing update

This incident on the Clio status page

Timeline

Oldest first, from the first notice to the resolution. From Clio's official status page, in their words.

  1. resolved

    This incident is now resolved. Our connection with Intuit QuickBooks was unavailable, which meant QuickBooks Online syncs from Clio Manage were delayed or did not complete for customers in the US and Canada. The resulting backlog of queued work also delayed some other background processing in Clio Manage. We limited the affected sync while the backlog cleared, then restored it once processing had caught up. The connection has been operating normally since, and queued work has been resent automatically. We are reviewing how this integration fails so that a future interruption is isolated to the affected features rather than delaying other background work. We apologize for the disruption.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1 minute.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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