Clio outage, July 2026: Service Availability Issues

Clio reported and resolved an incident: Service Availability Issues. It lasted 1.4 hours.

Resolved

From Clio's official status page, in their words.

What happened

Started
Resolved
Duration
1.4 hours
Impact
minor
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Clio has not given a cause in its updates. We never guess one.

How it was resolved

The issue affecting downloads in Clio Work in Canada has been resolved, and systems are operating normally.

Clio's closing update

This incident on the Clio status page

Timeline

Oldest first, from the first notice to the resolution. From Clio's official status page, in their words.

  1. investigating

    An issue affecting the ability to download documents from Vincent conversations in Clio Work is currently under investigation. Some users may experience errors downloading documents from Clio Work in Canada. An update will be provided as more information becomes available.

  2. identified

    The cause of the performance issue affecting document downloads from Vincent CA has been identified, and we're working on restoring full service. An update will be provided once performance has been restored.

  3. resolved

    The issue affecting downloads in Clio Work in Canada has been resolved, and systems are operating normally.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Clio incidents

Hear about the next Clio incident as it starts

Free email alerts when the official status changes, with what to do while it is down.

Watch Clio