Box outage, October 2026: [Critical] Issues with Multiple Box Services

Box reported and resolved an incident: [Critical] Issues with Multiple Box Services. It lasted 5 minutes.

Resolved

From Box's official status page, in their words.

What happened

Started
Resolved
Duration
5 minutes
Impact
critical
Affected
Content API, Login/SSO, Web Application, Content Preview, Uploads/Downloads, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks, Box Embed Widget, Box Sign, Box Canvas

Why it happened

Box has not given a cause in its updates. We never guess one.

This incident on the Box status page

Timeline

Newest first. From Box's official status page, in their words.

  1. resolved

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

  2. investigating

    We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.

What this means for a business (and what to check now)

  • Retry anything that failed during the 5 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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