Xero outage, September 2026: Degraded Performance: US Payroll (Powered by Gusto)
Xero reported and resolved an incident: Degraded Performance: US Payroll (Powered by Gusto). It lasted 6.6 hours.
OKResolved
From Xero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 6.6 hours
- Impact
- minor
- Affected
- US Payroll, powered by Gusto
Why it happened
Xero has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Xero's official status page, in their words.
- resolved
Gusto has advised that they have resolved the issue.
- monitoring
Gusto has implemented a fix and we are currently monitoring the results.
- identified
We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.
What this means for a business (and what to check now)
- Retry anything that failed during the 6.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Xero incidents
- Scheduled Maintenance - Bill Payments, maintenance scheduled
- Scheduled Maintenance - Documents, maintenance scheduled
- Global: Xero - customers are experiencing issues across Xero, resolved after 1 hour
- Scheduled maintenance - Workpapers and Client Insights, maintenance in progress
- Global: Xero - some customers may be experiencing intermittent errors in Xero., resolved after 2.4 hours
Hear about the next Xero incident as it starts
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