Xero outage, August 2026: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Xero reported and resolved an incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO. It lasted 2.3 hours.

Resolved

From Xero's official status page, in their words.

What happened

Started
Resolved
Duration
2.3 hours
Impact
major
Affected
Xero Tax (AU)
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Xero has not given a cause in its updates. We never guess one.

How it was resolved

ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.

Xero's closing update

This incident on the Xero status page

Timeline

Oldest first, from the first notice to the resolution. From Xero's official status page, in their words.

  1. identified

    We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.

  2. monitoring

    The ATO has implemented a fix and we are currently monitoring the results.

  3. resolved

    ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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