Xero outage, May 2026: Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.

Xero reported and resolved an incident: Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.. It lasted 37 minutes.

Resolved

From Xero's official status page, in their words.

What happened

Started
Resolved
Duration
37 minutes
Impact
minor
Affected
Workpapers
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Xero has not given a cause in its updates. We never guess one.

How it was resolved

Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback restored service.

Xero's closing update

This incident on the Xero status page

Timeline

Oldest first, from the first notice to the resolution. From Xero's official status page, in their words.

  1. investigating

    We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.

  2. monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved

    Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback restored service.

What this means for a business (and what to check now)

  • Retry anything that failed during the 37 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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