Xero outage, May 2026: Global: Xero - some customers may be experiencing issues in Xero

Xero reported and resolved an incident: Global: Xero - some customers may be experiencing issues in Xero. It lasted 1.6 hours.

Resolved

From Xero's official status page, in their words.

What happened

Started
Resolved
Duration
1.6 hours
Impact
minor
Affected
Xero Platform and Settings
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Xero has not given a cause in its updates. We never guess one.

How it was resolved

Our team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused.

Xero's closing update

This incident on the Xero status page

Timeline

Oldest first, from the first notice to the resolution. From Xero's official status page, in their words.

  1. investigating

    We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.

  2. monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved

    Our team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.6 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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