Xero outage, August 2026: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Xero reported and resolved an incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO. It lasted 1.8 hours.
OKResolved
From Xero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.8 hours
- Impact
- major
- Affected
- Xero Tax (AU)
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Xero has not given a cause in its updates. We never guess one.
How it was resolved
Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.
Timeline
Oldest first, from the first notice to the resolution. From Xero's official status page, in their words.
- identified
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
- monitoring
Our team has implemented a fix and we are currently monitoring the results.
- resolved
Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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