Xero outage, September 2026: UK: MTD IT - Some customers receiving errors

Xero reported and resolved an incident: UK: MTD IT - Some customers receiving errors. It lasted 3.9 hours.

Resolved

From Xero's official status page, in their words.

What happened

Started
Resolved
Duration
3.9 hours
Impact
minor
Affected
Tax Reporting - UK VAT & MTD
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Xero has not given a cause in its updates. We never guess one.

How it was resolved

Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

Xero's closing update

This incident on the Xero status page

Timeline

Oldest first, from the first notice to the resolution. From Xero's official status page, in their words.

  1. investigating

    We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.

  2. identified

    We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.

  3. monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  4. resolved

    Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.9 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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