Xero outage, September 2026: UK: Tax - MTD and VAT unavailable
Xero reported and resolved an incident: UK: Tax - MTD and VAT unavailable. It lasted 3.8 hours.
OKResolved
From Xero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.8 hours
- Impact
- critical
- Affected
- Tax Reporting - UK VAT & MTD
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
Xero has not given a cause in its updates. We never guess one.
How it was resolved
HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.
Timeline
Oldest first, from the first notice to the resolution. From Xero's official status page, in their words.
- investigating
HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority
- resolved
HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Xero incidents
- Scheduled Maintenance - Bill Payments, maintenance scheduled
- Scheduled Maintenance - Documents, maintenance scheduled
- Global: Xero - customers are experiencing issues across Xero, resolved after 1 hour
- Scheduled maintenance - Workpapers and Client Insights, maintenance in progress
- Global: Xero - some customers may be experiencing intermittent errors in Xero., resolved after 2.4 hours
Hear about the next Xero incident as it starts
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