Xero outage, September 2026: UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll)
Xero reported and resolved an incident: UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll). It lasted 22.6 hours.
OKResolved
From Xero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 22.6 hours
- Impact
- minor
- Affected
- UK Payroll
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Xero has not given a cause in its updates. We never guess one.
How it was resolved
HMRC has resolved the issue that caused delayed responses from its services.
Timeline
Oldest first, from the first notice to the resolution. From Xero's official status page, in their words.
- investigating
We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.
- identified
HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.
- monitoring
HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.
- resolved
HMRC has resolved the issue that caused delayed responses from its services.
What this means for a business (and what to check now)
- Retry anything that failed during the 22.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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Hear about the next Xero incident as it starts
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