Xero outage, August 2026: AU: Batch Payments - some customers may be unable to process batch payments in Xero.
Xero reported and resolved an incident: AU: Batch Payments - some customers may be unable to process batch payments in Xero.. It lasted 17 minutes.
OKResolved
From Xero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 17 minutes
- Impact
- minor
- Affected
- Invoicing, Bills & Quotes
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Xero has not given a cause in its updates. We never guess one.
How it was resolved
Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every incident and put measures in place to prevent issues from happening again.
Timeline
Oldest first, from the first notice to the resolution. From Xero's official status page, in their words.
- identified
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error. We have identified what is causing this issue and are releasing a fix. This is our top priority and we will update you as soon as we can.
- monitoring
Our team has implemented a fix and we are currently monitoring the results.
- resolved
Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every incident and put measures in place to prevent issues from happening again.
What this means for a business (and what to check now)
- Retry anything that failed during the 17 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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