Wix outage, August 2025: Periodical Issues With Site Access From Some Internet Providers in Brazil

Wix reported and resolved an incident: Periodical Issues With Site Access From Some Internet Providers in Brazil. It lasted 5.4 hours.

Resolved

From Wix's official status page, in their words.

What happened

Started
Resolved
Duration
5.4 hours
Impact
major
Affected
Site Loading
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Wix has not given a cause in its updates. We never guess one.

How it was resolved

Wix marked it resolved at 28 Aug 2025, 2:57 pm without a written explanation of the fix.

This incident on the Wix status page

Timeline

Oldest first, from the first notice to the resolution. From Wix's official status page, in their words.

  1. identified

    We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end. In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.

  2. identified

    We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end. In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue As a possible workaround, please attempt to access the site by typing www. or the full domain with https:// Please keep in mind that the workaround does not work for everyone.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 5.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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