Wix outage, August 2025: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

Wix reported and resolved an incident: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil. It lasted 6.5 hours.

Resolved

From Wix's official status page, in their words.

What happened

Started
Resolved
Duration
6.5 hours
Impact
minor
Affected
Site Loading
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Wix has not given a cause in its updates. We never guess one.

How it was resolved

The site loading issue affecting users in Brazil is now resolved. Sites are now loading normally. The issue was related to external network conditions with third-party Latin American ISP providers. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix. No further action is required. We will continue monitoring to ensure stability.

Wix's closing update

This incident on the Wix status page

Timeline

Oldest first, from the first notice to the resolution. From Wix's official status page, in their words.

  1. identified

    We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side. As a workaround, please attempt toaccess the site by typing www. or the full domain with https:// We are monitoring their progress and will provide an update once we see the issue is resolved.

  2. identified

    We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix. In case you encounter this issue, please contact your Internet Provider directly and ask them to perform a trace to see where the connection stops and they can address it from there. As a possible workaround, please attempt to access the site by typing www. or the full domain with https:// Please keep in mind that the workaround does not work for everyone.

  3. resolved

    The site loading issue affecting users in Brazil is now resolved. Sites are now loading normally. The issue was related to external network conditions with third-party Latin American ISP providers. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix. No further action is required. We will continue monitoring to ensure stability.

What this means for a business (and what to check now)

  • Retry anything that failed during the 6.5 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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