Wix outage, September 2025: RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK

Wix reported and resolved an incident: RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK. It lasted 3.4 hours.

Resolved

From Wix's official status page, in their words.

What happened

Started
Resolved
Duration
3.4 hours
Impact
minor
Affected
Site Loading
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Wix has not given a cause in its updates. We never guess one.

How it was resolved

Wix marked it resolved at 16 Sept 2025, 1:41 am without a written explanation of the fix.

This incident on the Wix status page

Timeline

Oldest first, from the first notice to the resolution. From Wix's official status page, in their words.

  1. identified

    We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix. While we investigate, we recommend contacting Sky's support team directly for assistance. You can also try switching to a different internet connection, such as your mobile phone's data, to access your site.

  2. identified

    We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.

  3. monitoring

    We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.

  4. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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