Wix outage, December 2025: Finished Maintenance for Customer Care Chat
Wix reported and resolved an incident: Finished Maintenance for Customer Care Chat. It lasted 55 minutes.
OKResolved
From Wix's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 55 minutes
- Impact
- maintenance
- Affected
- Chatbot
- Investigating
- Identified
- Monitoringnot posted
- Resolved
Why it happened
Wix has not given a cause in its updates. We never guess one.
How it was resolved
Wix marked it resolved at 31 Dec 2025, 11:35 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Wix's official status page, in their words.
- identified
Due to a planned maintenance, contacting Customer Care via Chat may be temporarily unavailable between 12pm-1pm UTC
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 55 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Wix incidents
- Notifications: degraded performance, resolved after 7 minutes
- Side Menu: degraded performance, resolved after 7 minutes
- My Sites: degraded performance, resolved after 7 minutes
- Wix Studio: partial outage, resolved after 10 minutes
- Site Loading: partial outage, resolved after 10 minutes
Hear about the next Wix incident as it starts
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