Wix outage, September 2026: RESOLVED: SMS Delivery Delays on Twilio Side

Wix reported and resolved an incident: RESOLVED: SMS Delivery Delays on Twilio Side. It lasted 5.8 hours.

Resolved

From Wix's official status page, in their words.

What happened

Started
Resolved
Duration
5.8 hours
Impact
minor
Affected
Email Marketing, Automations, Sign-In, Business Phone Number, Subscriber Registration
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Wix has not given a cause in its updates. We never guess one.

How it was resolved

Issue with SMS Delivery Delays on Twilio side is resolved, and is no longer impacting Wix services. Please refer to Twilio Status Page for additional information: https://status.twilio.com/

Wix's closing update

This incident on the Wix status page

Timeline

Oldest first, from the first notice to the resolution. From Wix's official status page, in their words.

  1. identified

    We've identified that issues with SMS Deliverability are related to incident on Twilio side. Please refer to Twilio for additional information: https://status.twilio.com/

  2. monitoring

    We're seeing a decreased number of issues with SMS Deliverability that are related to incident on Twilio side. In case you still experience issues, please refer to Twilio for additional information: https://status.twilio.com/

  3. monitoring

    We're seeing a decreased number of issues with SMS Deliverability that are related to incident on Twilio side. In case you still experience issues, please refer to Twilio for additional information: https://status.twilio.com/

  4. resolved

    Issue with SMS Delivery Delays on Twilio side is resolved, and is no longer impacting Wix services. Please refer to Twilio Status Page for additional information: https://status.twilio.com/

What this means for a business (and what to check now)

  • Retry anything that failed during the 5.8 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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