Wix outage, August 2025: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

Wix reported and resolved an incident: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil. It lasted 5.1 hours.

Resolved

From Wix's official status page, in their words.

What happened

Started
Resolved
Duration
5.1 hours
Impact
major
Affected
Site Loading
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Wix has not given a cause in its updates. We never guess one.

How it was resolved

The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

Wix's closing update

This incident on the Wix status page

Timeline

Oldest first, from the first notice to the resolution. From Wix's official status page, in their words.

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it

  3. identified

    We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side. As a workaround, please attempt toaccess the site by typing www. or the full domain with https:// We are monitoring their progress and will provide an update once we see the issue is resolved.

  4. identified

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

  5. identified

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

  6. resolved

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

What this means for a business (and what to check now)

  • Retry anything that failed during the 5.1 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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