Wix outage, August 2025: RESOLVED: Some User Were Unable to Access Live Sites in Brazil
Wix reported and resolved an incident: RESOLVED: Some User Were Unable to Access Live Sites in Brazil. It lasted 3.4 hours.
OKResolved
From Wix's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.4 hours
- Impact
- major
- Affected
- Site Loading
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
Wix has not given a cause in its updates. We never guess one.
How it was resolved
The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider. No further action is required. We will continue monitoring to ensure stability.
Timeline
Oldest first, from the first notice to the resolution. From Wix's official status page, in their words.
- investigating
We are currently investigating this issue.
- investigating
We are continuing to investigate this issue.
- investigating
We are continuing to investigate this issue.
- investigating
We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
- investigating
We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.
- investigating
We are continuing to investigate this issue.
- investigating
We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.
- investigating
We are still investigating this issue on our end. If you are affected, please contact your ISP and confirm if they are not blocking access.
- investigating
We are still investigating this issue on our end. If you are affected, please contact your ISP and confirm if they are not blocking access.
- investigating
We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.
- investigating
We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.
- investigating
We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.
- investigating
We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.
- investigating
We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" or "www"
- investigating
The issue affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes before closing the incident.
- resolved
The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider. No further action is required. We will continue monitoring to ensure stability.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.4 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Wix incidents
- Notifications: degraded performance, resolved after 7 minutes
- Side Menu: degraded performance, resolved after 7 minutes
- My Sites: degraded performance, resolved after 7 minutes
- Wix Studio: partial outage, resolved after 10 minutes
- Site Loading: partial outage, resolved after 10 minutes
Hear about the next Wix incident as it starts
Free email alerts when the official status changes, with what to do while it is down.