Twilio maintenance, October 2026: Japan SMS Carrier Maintenance - SoftBank Mobile
Twilio is reporting planned maintenance: Japan SMS Carrier Maintenance - SoftBank Mobile. It is still open.
!Degraded
From Twilio's official status page, in their words.
What happened
- Started
- Status
- in progress
- Duration
- 4 days so far
- Impact
- maintenance
- Affected
- SMS, APAC
- Window
- 30 Oct 2026, 8:00 pm to 30 Oct 2026, 10:00 pm
Why it happened
Twilio has not given a cause yet. We never guess one.
Timeline
Newest first. From Twilio's official status page, in their words.
- in progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- scheduled
The SoftBank Mobile network in Japan is conducting a planned maintenance from 30 October 2026 at 02:00 PDT until 30 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
What this means for a business
- Divert the main number to a mobile if your provider's app or portal still works.
- Put the mobile number on your social pages and voicemail.
- For internet, a phone hotspot keeps the terminal and email running.
The full guide: what to do when a service you rely on is down
Other Twilio incidents
- SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico, open, investigating
- Russia SMS Carrier Maintenance - MTS, maintenance scheduled
- Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers, resolved after 1 minute
- Russia SMS Carrier Maintenance - MTT, maintenance in progress
- Some Customers May Have Incorrect Balances Reflected on Their Account, open, investigating
Hear about the next Twilio incident as it starts
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