monday.com outage, April 2026: Issue with Emails & Activities in CRM and communication in monday Service

monday.com reported and resolved an incident: Issue with Emails & Activities in CRM and communication in monday Service. It lasted 58 minutes.

Resolved

From monday.com's official status page, in their words.

What happened

Started
Resolved
Duration
58 minutes
Impact
minor
Affected
Emails & Activities, Emails & Activities, Emails & Activities
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

monday.com has not given a cause in its updates. We never guess one.

How it was resolved

The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

monday.com's closing update

This incident on the monday.com status page

Timeline

Oldest first, from the first notice to the resolution. From monday.com's official status page, in their words.

  1. identified

    When sending emails from E&A in CRM and monday service, the error message "Email wasn't sent due to an issue on our end - please try again" is returned. Some users are also seeing the message “An administrator removed access to the Emails & Activities timeline. Only members can access it," blocking access to emails in the timeline and the email settings section. Our team is aware of this and is working to bring this back to normal.

  2. identified

    The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline.

  3. identified

    The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline in CRM and monday Service.

  4. resolved

    The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

What this means for a business (and what to check now)

  • Retry anything that failed during the 58 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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