monday.com outage, January 2026: Investigating connectivity issues across accounts and devices

monday.com reported and resolved an incident: Investigating connectivity issues across accounts and devices. It lasted 1.1 hours.

Resolved

From monday.com's official status page, in their words.

What happened

Started
Resolved
Duration
1.1 hours
Impact
critical
Affected
Platform
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

monday.com has not given a cause in its updates. We never guess one.

How it was resolved

**What Happened:** On January 5th \(09:19 AM EST\), customers on our US server began to experience around 8 minutes of difficulty loading boards, followed by 23 minutes of system downtime due to an application-level issue, totaling a 31-minute incident. There was no data loss or security risk to our customers during this incident, and EMEA and APAC servers were not impacted by the platform access issue. ‌ **What caused it:** A recent code change in our left pane feature created an overload on our system, which as a result, affected data retrieval. ‌ **How we responded:** Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. While working to resolve the issue, the loading issue turned into a full platform downtime. Our team resolved the issue by scaling our data layer servers and restoring normal service by 09:50 AM EST. ‌ **What we're doing to prevent recurrence:** We will implement a new performance process in our pre-production environment that enables us to proactively identify and prevent similar issues, thereby minimizing their impact on our customers. To enhance system resilience, we are implementing additional layers of automated testing and protection, including strengthening our error detection and recovery processes. ‌ We know that any access disruption to your [monday.com](http://monday.com) workflows impacts your productivity, and we're sorry for any frustration or inconvenience caused. We remain committed

monday.com's closing update

This incident on the monday.com status page

Timeline

Oldest first, from the first notice to the resolution. From monday.com's official status page, in their words.

  1. investigating

    We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

  2. monitoring

    A fix has been implemented and we are monitoring the results. Automations may present delays or may not trigger.

  3. resolved

    This incident has been resolved.

  4. postmortem

    **What Happened:** On January 5th \(09:19 AM EST\), customers on our US server began to experience around 8 minutes of difficulty loading boards, followed by 23 minutes of system downtime due to an application-level issue, totaling a 31-minute incident. There was no data loss or security risk to our customers during this incident, and EMEA and APAC servers were not impacted by the platform access issue. ‌ **What caused it:** A recent code change in our left pane feature created an overload on our system, which as a result, affected data retrieval. ‌ **How we responded:** Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. While working to resolve the issue, the loading issue turned into a full platform downtime. Our team resolved the issue by scaling our data layer servers and restoring normal service by 09:50 AM EST. ‌ **What we're doing to prevent recurrence:** We will implement a new performance process in our pre-production environment that enables us to proactively identify and prevent similar issues, thereby minimizing their impact on our customers. To enhance system resilience, we are implementing additional layers of automated testing and protection, including strengthening our error detection and recovery processes. ‌ We know that any access disruption to your [monday.com](http://monday.com) workflows impacts your productivity, and we're sorry for any frustration or inconvenience caused. We remain committed

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.1 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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