monday.com outage, September 2025: Investigating issues with Templates

monday.com reported and resolved an incident: Investigating issues with Templates. It lasted 22 minutes.

Resolved

From monday.com's official status page, in their words.

What happened

Started
Resolved
Duration
22 minutes
Impact
critical
Affected
Other Functionalities
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

monday.com has not given a cause in its updates. We never guess one.

How it was resolved

The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

monday.com's closing update

This incident on the monday.com status page

Timeline

Oldest first, from the first notice to the resolution. From monday.com's official status page, in their words.

  1. investigating

    We are currently experiencing issues related to pre-built templates. Our dedicated team is working to resolve this as quickly as possible

  2. identified

    Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

  3. monitoring

    A fix has been implemented and we are monitoring results to ensure full system stability.

  4. resolved

    The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

What this means for a business (and what to check now)

  • Retry anything that failed during the 22 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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