Mailgun outage, May 2025: Degraded performance
Mailgun reported and resolved an incident: Degraded performance. It lasted 1 hour.
OKResolved
From Mailgun's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1 hour
- Impact
- minor
- Affected
- API, Email Validation, SMTP, Inbox Placement, Outbound Delivery, Spam Trap Network, Inbound email processing, Email Previews, Events & Logs, Stats and Analytics
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Mailgun has not given a cause in its updates. We never guess one.
How it was resolved
Mailgun marked it resolved at 20 May 2025, 8:28 am without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Mailgun's official status page, in their words.
- investigating
We are currently investigating reports of degraded performance.
- identified
We have identified an issue with one of our datastores and are attempting to implement a fix.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 1 hour.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Mailgun incidents
- Route delays in EU Region, resolved after 1.1 hours
- Route delays in EU Region, resolved after 42 minutes
- Route delays in EU Region, resolved after 58 minutes
- EU Messaging Outage, resolved after 17 minutes
- Microsoft Incident Resulting in Delivery Issues to M365, resolved after 34 minutes
Hear about the next Mailgun incident as it starts
Free email alerts when the official status changes, with what to do while it is down.