Mailgun outage, August 2024: Intermittent errors for login.mailgun.com and app.mailgun.com

Mailgun reported and resolved an incident: Intermittent errors for login.mailgun.com and app.mailgun.com. It lasted 22 minutes.

Resolved

From Mailgun's official status page, in their words.

What happened

Started
Resolved
Duration
22 minutes
Impact
major
Affected
Control Panel
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Mailgun has not given a cause in its updates. We never guess one.

How it was resolved

Mailgun marked it resolved at 18 Aug 2024, 3:57 am without a written explanation of the fix.

This incident on the Mailgun status page

Timeline

Oldest first, from the first notice to the resolution. From Mailgun's official status page, in their words.

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 22 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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