Mailgun outage, November 2024: Login Errors

Mailgun reported and resolved an incident: Login Errors. It lasted 30 minutes.

Resolved

From Mailgun's official status page, in their words.

What happened

Started
Resolved
Duration
30 minutes
Impact
minor
Affected
Control Panel
  1. Investigating
  2. Identifiednot posted
  3. Monitoringnot posted
  4. Resolved

Why it happened

Mailgun has not given a cause in its updates. We never guess one.

How it was resolved

Mailgun marked it resolved at 15 Nov 2024, 11:28 am without a written explanation of the fix.

This incident on the Mailgun status page

Timeline

Oldest first, from the first notice to the resolution. From Mailgun's official status page, in their words.

  1. investigating

    Our team is investigating reports of Login issues for a subset of administrative accounts

  2. investigating

    Our team has resolved the login issue.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 30 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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