Loom outage, October 2025: Atlassian Cloud Services impacted
Loom reported and resolved an incident: Atlassian Cloud Services impacted. It lasted 35 days.
OKResolved
From Loom's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 35 days
- Impact
- major
Why it happened
Loom has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Loom's official status page, in their words.
- resolved
Oct 21, 05:24 UTC Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products.We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency.We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed. Oct 21, 03:24 UTC Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues.With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues.We will provide further update on our recovery status within two hours. Oct 21, 01:07 UTC Update - We continue to see recovery progressing across all impacted products as backlogged items continue to be processed.The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message.We will provide further update on our recovery status in two hours. Oct 21, 00:03 UTC Update - Our team is now seeing recove
What this means for a business (and what to check now)
- Retry anything that failed during the 35 days.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Loom incidents
- Multiple Atlassian services are experiencing issues, resolved after 11 days
- Degraded performance of Loom app, resolved after 1 minute
- Confluence, Jira Mobile and Forge users may experience authentication issues, resolved after 1 minute
- Some Loom users experiencing no audio when viewing recordings, resolved after 1 minute
- Loom performance degraded, resolved after 25 days
Hear about the next Loom incident as it starts
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