Akamai Linode outage, September 2026: Service Issue - Cloud Manager and API

Akamai Linode reported and resolved an incident: Service Issue - Cloud Manager and API. It lasted 2.9 hours.

Resolved

From Akamai Linode's official status page, in their words.

What happened

Started
Resolved
Duration
2.9 hours
Impact
minor
Affected
Cloud Manager and API
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Akamai Linode has not given a cause in its updates. We never guess one.

How it was resolved

Between approximately 10:15 and 12:18 UTC on September 7, 2026, customers could have experienced elevated error rates and 5xx response codes when using Cloud Manager or performing API calls. The investigation revealed that the issue started due to increased API load that over-utilized our database resources which in turn led to the symptoms seen by users. To mitigate the issue, the team addressed the elevated API load issue which brought back utilization of our resources within normal ranges. Ongoing actions include monitoring platform stability, and planning enhancements to API rate limiting. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.

Akamai Linode's closing update

This incident on the Akamai Linode status page

Timeline

Oldest first, from the first notice to the resolution. From Akamai Linode's official status page, in their words.

  1. investigating

    Our team is investigating a service issue that affects the Cloud Manager (https://cloud.linode.com/) and API. During that time, some users may experience issues when attempting to access these systems. We will share additional updates as we have more information.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. monitoring

    At this time we have been able to correct the issue affecting the Cloud Manager and API. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to open a Support ticket, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.

  5. resolved

    We haven't observed any additional issues with the Cloud Manager or API, and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.

  6. postmortem

    Between approximately 10:15 and 12:18 UTC on September 7, 2026, customers could have experienced elevated error rates and 5xx response codes when using Cloud Manager or performing API calls. The investigation revealed that the issue started due to increased API load that over-utilized our database resources which in turn led to the symptoms seen by users. To mitigate the issue, the team addressed the elevated API load issue which brought back utilization of our resources within normal ranges. Ongoing actions include monitoring platform stability, and planning enhancements to API rate limiting. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.9 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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