Lightspeed Restaurant outage, September 2026: X-Series: On-Account payments not updating

Lightspeed Restaurant reported and resolved an incident: X-Series: On-Account payments not updating. It lasted 8.5 hours.

Resolved

From Lightspeed Restaurant's official status page, in their words.

What happened

Started
Resolved
Duration
8.5 hours
Impact
minor
Affected
Setup
  1. Investigating
  2. Identifiednot posted
  3. Monitoringnot posted
  4. Resolved

Why it happened

Lightspeed Restaurant has not given a cause in its updates. We never guess one.

How it was resolved

Lightspeed Restaurant marked it resolved at 4 Sept 2026, 9:53 am without a written explanation of the fix.

This incident on the Lightspeed Restaurant status page

Timeline

Oldest first, from the first notice to the resolution. From Lightspeed Restaurant's official status page, in their words.

  1. investigating

    We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.

  2. investigating

    We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 8.5 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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