GoCardless outage, July 2026: GoCardless for Xero homepage not working

GoCardless reported and resolved an incident: GoCardless for Xero homepage not working. It lasted 1 hour.

Resolved

From GoCardless's official status page, in their words.

What happened

Started
Resolved
Duration
1 hour
Impact
minor

Why it happened

GoCardless has not given a cause in its updates. We never guess one.

This incident on the GoCardless status page

Timeline

Newest first. From GoCardless's official status page, in their words.

  1. resolved

    The issue has been resolved. We apologise for any inconvenience caused.

  2. investigating

    We've identified an issue where the homepage of GoCardless for Xero shows an error. The issue is only affecting the display of the homepage. As a workaround, you can access GoCardless for Xero at this url: [xero.gocardless.com/merchant/invoices](http://xero.gocardless.com/merchant/invoices "xero.gocardless.com/merchant/invoices") Our engineering team is actively working to resolve the issue.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1 hour.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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