GoCardless outage, June 2026: Email delivery issues to Microsoft mailboxes

GoCardless reported and resolved an incident: Email delivery issues to Microsoft mailboxes. It lasted 22 days.

Resolved

From GoCardless's official status page, in their words.

What happened

Started
Resolved
Duration
22 days
Impact
none

Why it happened

GoCardless has not given a cause in its updates. We never guess one.

This incident on the GoCardless status page

Timeline

Newest first. From GoCardless's official status page, in their words.

  1. resolved

    The resending of emails affected by the recent service disruption has now completed. We apologise for any inconvenience caused.

  2. monitoring

    We have begun resending the emails that failed to deliver during the recent service disruption. To help you easily identify these messages, **(Delayed Delivery)** has been added to the beginning of the subject line.

  3. monitoring

    Email deliverability to Microsoft mailboxes (Outlook, Hotmail, Live, MSN, etc.) has been restored. We are actively monitoring the service to ensure continued stability

  4. identified

    We would like to inform you that we are currently experiencing email delivery failures affecting Microsoft mailboxes, including Outlook, Hotmail, Live, and MSN (and their regional extensions). We are in contact with Microsoft regarding this issue, however they have not yet provided an estimated resolution time. We will continue to monitor the situation and share updates as soon as they become available.

What this means for a business (and what to check now)

  • Retry anything that failed during the 22 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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