GoCardless maintenance, November 2024: Changing of status page provider
GoCardless is reporting planned maintenance: Changing of status page provider. It is still open.
!Degraded
From GoCardless's official status page, in their words.
What happened
- Started
- Status
- scheduled
- Duration
- 727 days so far
- Impact
- maintenance
Why it happened
GoCardless has not given a cause yet. We never guess one.
Timeline
Newest first. From GoCardless's official status page, in their words.
- maintenance scheduled
On Monday, 11th November at 9am UTC, we will be changing our status page provider. The domain will stay the same and email subscribers will be migrated over. Therefore you can keep your old links to the page and do not need to resubscribe. However, we will no longer be supporting SMS subscribers, to continue to receive updates, please subscribe with your email.
What this means for a business
- Take another payment method: a second terminal, bank transfer, or pay later.
- Write down every manual payment so you can match it to the settlement later.
- Do not keep retrying a card; a stuck payment can settle twice.
The full guide: what to do when a service you rely on is down
Other GoCardless incidents
- GoCardless Dashboard - SSO Login Issues, resolved after 55 minutes
- Email delivery issues affecting Yahoo and AOL addresses, resolved after 3 days
- Bacs Processing Issue Affecting Payments Scheduled for Collection on 2 October, resolved after 4 days
- Intermittent ARUDD-8 failures for Nationwide Bank, open, monitoring
- Delayed BACS reports, resolved after 24.5 hours
Hear about the next GoCardless incident as it starts
Free email alerts when the official status changes, with what to do while it is down.