Buffer outage, July 2026: Issue with Threads comments

Buffer reported and resolved an incident: Issue with Threads comments. It lasted 6 days.

Resolved

From Buffer's official status page, in their words.

What happened

Started
Resolved
Duration
6 days
Impact
major
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Buffer has not given a cause in its updates. We never guess one.

How it was resolved

This issue has been resolved, and new Threads comments should now be delivered normally. Our backup mechanism has also recovered recent comments that were delayed during the incident. We sincerely apologise for the disruption.

Buffer's closing update

This incident on the Buffer status page

Timeline

Oldest first, from the first notice to the resolution. From Buffer's official status page, in their words.

  1. investigating

    We're currently experiencing a delay while updating new comments from Threads API. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.

  2. identified

    We've confirmed that an issue with the Meta API is causing the delay, and we’re working with the Threads/Meta team to restore normal delivery of new comments. In the meantime, as a mitigation, we’ve enabled a backup mechanism to help recover recent comments. You can also trigger a manual sync by visiting the Threads channel page in Community or clicking **Sync now**.

  3. resolved

    This issue has been resolved, and new Threads comments should now be delivered normally. Our backup mechanism has also recovered recent comments that were delayed during the incident. We sincerely apologise for the disruption.

What this means for a business (and what to check now)

  • Retry anything that failed during the 6 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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