Actionstep outage, August 2026: Practice Management Outage - Ap Southeast 2
Actionstep reported and resolved an incident: Practice Management Outage - Ap Southeast 2. It lasted 15 minutes.
OKResolved
From Actionstep's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 15 minutes
- Impact
- major
- Affected
- New Zealand, Australia, and South Pacific
Why it happened
Actionstep has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Actionstep's official status page, in their words.
- resolved
The issues affecting the Actionstep Practice Management platform have now been resolved. Engineering team confirmed that the services are now fully functional. We apologise for any inconvenience this may have caused.
- monitoring
A fix has been implemented and we are monitoring the results.
- investigating
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT. This issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system. Our team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
What this means for a business (and what to check now)
- Retry anything that failed during the 15 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Actionstep incidents
- Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026, resolved after 8 minutes
- Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026, resolved after 30 minutes
- Practice Management Outage AP-Southeast 2, resolved after 4 hours
- Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026, resolved after 22 minutes
- Issue Identified – eu-west-1.actionstep.com, resolved after 1.2 hours
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